Delivery & Dispatch

Important Delivery Information

Take control of your delivery with DPD Follow My Parcel. Discover how it works with this short video:   

Hiatt Hardware & DPD

We offer a comprehensive delivery service in partnership with DPD. Orders are dispatched for delivery next working day, providing we receive your order before 3pm. So, please ensure that you place your order before 3pm if you require delivery the following working day.

NOTE: You can choose Saturday delivery (for orders placed before 3pm on Friday), or next working day AM priority options, when you checkout.

Orders placed after 3pm on Friday, or over the weekend, will be processed on the next available working day — that’s typically a Monday for Tuesday delivery. However, this service differs during public holidays.

Public Holidays

We’re closed on public holidays (bank holidays). Orders placed after 3pm on the preceding working day or during a public holiday period will be dispatched within 24 hours of our order fulfilment centre re-opening, for next working day delivery.  

NOTE: Over public holidays, orders place before 3pm on the preceding working day will be delivered on the first working day after the holiday period.

If in doubt, contact our customer support team by phone or email for clarification:

0800 0590 950 (Monday to Friday)

websales@hiatt-hardware.com  

Your Contact Information

In the unlikely event that your order’s dispatch is held up or delivery is delayed, we will do our very best to contact you as soon as possible to keep you in the loop.

Please ensure when placing your order that your contact information is correct (email address and telephone number). Remember, without the right contact information we may not be able to keep you updated.  

Track Your Delivery

You will receive an email and an SMS from DPD to confirm your delivery date and timeslot.  

If you’re not going to be around to receive your parcel, please arrange to reschedule your delivery via your confirmation SMS using DPD ‘In-Flight Options’, which include:

• Live parcel tracking
• Delivery rescheduling
• Specifying alternative delivery instructions

Or you can access DPD Follow My Parcel directly here using your tracking number or call card number.

Unsuccessful Deliveries

Delivery will be attempted only once to you or a neighbour. If delivery is unsuccessful because there’s nobody to receive it, your order will automatically go to a parcel Pickup Shop for you to collect within seven days.

NOTE: Should you miss a delivery, any costs associated with you collecting your parcel from a Pickup Shop will not be reimbursed.

Click & Collect

Click and collect is available for mainland UK. Here's how it works:

• Place your order online or by phone
• When you receive delivery confirmation from DPD, select In-Flight Options
• From your In-Flight Options choose to collect from a DPD Pickup Shop
• Select your local shop from thousands of Pickup Shops around the UK
• Your order will be delivered to your chosen Pickup Shop for you to collect at your convenience within seven days 

If you have any delivery or click & collect questions, our customer support team will be happy to help. Call or email us:

0800 0590 950 (Monday to Friday)

websales@hiatt-hardware.com